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Communication Feedback

Communication and Feedback

We will communicate with you frequently using email to send all of our messages and newsletters. - This is very important to keep you updated with school events and key information.

Most teachers use Class Dojo, which is a communication system for sharing class news and also individual communications.

Children also have access to Bug Club, Mathletics and Times Tables Rock Stars - home learning accounts your children will have access to. 

Aside from digital communication, we have an open door policy where possible and are always keen to speak to parents to resolve any queries or concerns.  Your views are very important to us and we are always keen to hear your questions, comments and feedback. On the rare occasion that you need to raise a concern, please have a look at our Concerns & Issues Flowchart, at the bottom of this page, to help you deal with the issue as quickly as possible.

Speak with the class teacher

Parents’ evenings are held twice a year – once in the Autumn term and another in the Spring. However, informal meetings can be more effective.  We encourage parents of all our pupils to keep in close contact with the School – it’s nearly always possible to speak with the class teacher for a moment or two after school, and a longer discussion can be arranged within a day or two - please arrange via the School Office or through Dojo directly with teachers. These meetings can be arranged if you have specific concerns or would like to know more about how to support your child. Your child's class teacher should always be your first port of call.

Speak to the Headteacher

As well as speaking to the class teacher, you can of course request a meeting with the Headteacher  Mr Gardner.  Please contact the School Office to arrange a mutually convenient time.  You will also often see Mr Gardner in the playground every day at drop off and collection time (in most weathers!).  Please feel free to come and chat with him as constructive feedback is always welcome. 

Put your views in writing

Every year in the Summer Term, we send out a short survey for parents. The survey is usually in two sections. The first section asks you to agree / disagree to a few statements – these relate to Ofsted inspection criteria and will be about teaching, learning, behaviour and safety, and leadership. There is always space for you to add your comments too. The second section is more open-ended to offer either positive or development points for us to consider.  If you’ve got some feedback for us, we’d like to hear from you. 

Ofsted Parentview

Parentview gives you the chance to tell Ofsted about Winford C of E Primary School.  It asks for your opinion on 12 aspects of school, from the quality of teaching to behaviour. The survey can be completed at any time and you don’t have to wait until the School is being inspected. You will also be able to see what other parents have said about us. 

Our communications

We communicate to Parents/Carers via email or through ClassDojo unless you do not have access to the internet. Information on events, important messages, diary dates and class updates are sent home this way to ensure they get to you! Paper copies are always available from the School Office.

Make a complaint

At Winford Church of England Primary School we encourage open dialogue between members of our School community.  Staff are always willing to make themselves available for a conversation, so most concerns or complaints are dealt with quickly.  We will always listen to any comments made and we actively encourage feedback from all.

However, in the very rare occasion that a parent feels they need to make a formal complaint, it should be made in writing to the Headteacher, who will investigate and provide a response within ten working days. Please email:  office@winford.n-somerset.sch with your complaint.  Although this goes to the office, if marked with ‘Private and confidential’, the email will be forwarded straight on.

If parents remain dissatisfied with the response, they can appeal to the Chair of Governors, Mr John Miles, email: winfordgovernor@yahoo.co.uk

The case will then be reviewed by a Governors’ Panel and a final response given.  

A copy of the Complaints Policy is on our website and also available from the school office